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Customer Service Advisor

Lloyd Recruitment Services Ltd
Posted 11 hours ago, valid for 14 days
Location

Wrexham, Wrexham LL144EJ, Wales

Salary

£24,000 - £26,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The position is for a Customer Service Advisor within a busy customer service team, assisting house owners, tenants, and property owners with various queries.
  • Candidates should be confident communicators, eager to resolve issues through positive customer service, and capable of multi-tasking during peak times.
  • The salary starts at £24,000 per annum, with the potential to increase to £26,000 based on individual performance.
  • Applicants are expected to have at least one year of relevant experience in customer service.
  • The role includes 33 days of holiday, onsite free parking, and opportunities for career progression and professional development.

Customer Service Advisor

Working as part of a busy customer service team, you’ll be provided with all the training you need to "jump on" the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their properties.

You’ll need to be a confident communicator, keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

The Role:

  • Each call will require you to take down details of the specific situation, updating the system accordingly
  • Booking in appointments
  • Transferring calls through to the wider business if needs be

Finer Details:

  • £24,000 per annum - increasing to £26,000 depending upon individual performance.
  • 33 days holiday
  • Free parking onsite
  • Career progression
  • Training Courses funded to support Professional Development
  • Pension
  • Core hours are 9-5.30pm - however during winter months, they are open from 7.00am - 8.00pm, and the team work on split shifts to cover these hours. You’ll also need to be prepared to work 1 weekend day per month (on a rota basis).

If you feel that you match the above, don’t hesitate to send us your CV for consideration.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.