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A market-leading manufacturing company based on the Wrexham Industrial Estate is seeking a Customer Service Advisor to join their team. This is an excellent opportunity for an individual with strong customer service skills to work in a fast-paced, supportive environment.
The successful candidate will play a key role in providing high-quality customer service to the company's valued retailer optician customers. Responsibilities include handling customer queries, processing orders, and maintaining strong relationships through proactive communication. Full training is provided.
Candidate Requirements:-
Previous experience in a Customer Service Advisor or similar role.
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Knowledge of the optical industry is advantageous but not essential.
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A team player with a strong sense of integrity and a customer-focused mindset.
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Ability to work well under pressure and resolve issues efficiently.
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Strong IT skills with the ability to process orders and data accurately.
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Manage incoming calls, ensuring KPIs for response times are met.
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Track and communicate order delays and breakages to customers.
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Work closely with the Customer Service Section Leader and ASM to resolve complaints effectively.
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Answer technical queries related to optical lens dispensing.
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Inform customers about new products, services, and promotions.
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Process all orders on the same day they are received.
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Make proactive retention calls to re-engage inactive customers and encourage new business.
This is an excellent opportunity for a customer-focused professional looking to join a company that offers strong benefits, career development opportunities, and a positive work environment.
