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Customer Service Agent
- Location: Wrexham
- Job Type – Full Time, Permanent
- Salary - £24,000 per annum
- Shift Pattern – 5 days from 7 weekly on rota (Some weekend work will be required when scheduled)
We are currently looking for a Customer Service Agent to join our team and play a crucial role in providing top-notch customer service and administrative support. This position is ideal for someone passionate about helping others and ensuring smooth operational processes within a dynamic property maintenance and installation organisation.
Day-to-day of the role:
- Answer and manage incoming calls, verifying client information and resolving customer issues.
- Book appointments and provide detailed information and support to customers throughout all stages of service, including maintenance, repairs, and installations.
- Record conversation notes and client interactions in the company's IT system.
- Maintain a central filing system as directed and manage contract-specific KPI demands.
- Update client-specific IT systems and maintain robust administration processes.
- Liaise daily with Field Operation Technicians and Managers to meet individual needs and requests.
- Ensure compliance with all company procedures, policies, and codes of conduct.
Required Skills & Qualifications:
- Solid background in Customer Service roles
- Excellent communicator by telephone, face-to-face and also electronically
- Experience in a high-volume environment
Benefits:
- Opportunities for training and development.
- Supportive team environment.
- Commitment to equality and diversity in the workplace.
To apply for the Customer Service Agent position, please apply via the link for your initial conversations with interviews to be set up ASAP
