Customer Service Representative

Customer Service Representative
32,000 - 35,000 per annum (depending on skills and abilities)
Permanent role
Working hours are Monday to Friday - 08:30-16:30
Additional benefits:

• Hybrid opportunity available after 6 months' probation (3 days at home and 2 in office)
• Company bonus (5% of annual salary) - based on performance and company performance.
• 25 days holiday plus bank holidays (shutdown over Christmas week)
• Pension - 5% employer contributions
• Bupa Healthcare
  

The role:
Out client is recruiting a Customer Service Representative to work within the aerospace industry providing a challenging, rewarding and international work environment in a globally operating Group.

Responsibilities of the Customer Service Representative:

• Manages the communication between the Plant and the customer.
• Management of customer's order book through to accurate invoice payment.
• Manages and takes accountability for customers KPI's - is able to report and take decisions to drive improved customer results.
• Works closely with the Plants (Site Liaisons, Planning, Quality, Labs, Pricing Team and Logistics)
• Administers all orders and updates the ERP system as well as customer portal.
• Works with the relevant parties to ensure Contract Review is followed to the letter.
• Ensures all documents are properly located in the correct drives for further inspection or for audit related purposes.
• Implements credits/debits/rebates, working closely with Complaints Management teams.

The Candidate
The successfully appointed Customer Service Representativewill have the following skills and abilities:

• Background in customer service or supply chain or account management would be beneficial.
• Working knowledge and understanding of ERP systems would be useful.
• Team player with excellent negotiation and diplomacy skills.
• Prior experience in a manufacturing environment.
• Organised and detail oriented with the ability to work productively in a fast-paced environment.
• Good understanding of export compliance would be useful, but training will be provided.

Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

Additional skills and job titles: Customer Service Coordinator, Export coordinator, Customer Service Advisor, Spanish Speaking, Account Manager, Customer Support Specialist, Client Relations.

To Apply
This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion.
All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.