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Wrexham, Wrexham
Customer service representative
Customer Service Representative

Customer Service Representative

Hays Specialist Recruitment Limited

Posted a day ago, valid for 13 days

Wrexham, Wrexham LL144EJ, Wales

Full Time

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Sonic Summary

Join a growth-focused organisation dedicated to providing best-in-class warehousing, logistics, and supply chain solutions across the UK and Europe.
The role is based in Wrexham, seeking a customer service expert with prior experience in delivering exceptional customer and administrative support.
Responsibilities include processing customer quotes and orders, addressing enquiries, managing transport bookings, and handling complaints.
Candidates should have previous experience in a similar role, excellent knowledge of Microsoft 365, and ideally familiarity with Sage and international freight.
The position offers a hybrid working model, a 37.5-hour workweek, and a salary of £XX, with a required experience of at least 2 years.

Your new companyJoin a growth-focused organisation dedicated to providing best-in-class warehousing, logistics, and supply chain solutions across the UK and Europe. Your new roleBased in Wrexham, my client is looking for a customer service superstar with past experience delivering unmatched customer and administrative support. Your responsibilities will include but not be limited to:

Liaising with UK & EU Customers / Franchisees
Customer Quote & Order Processing via Soleil online platform or email
Dealing with customer enquiries such as order and stock related issues
Transport Booking and liaising with nominated transport partners and courier services
Liaising with our Warehouse & External Partners
Dealing with Customer Complaints
Processing Customer Orders, Invoices, Returns and Credit Notes
General Admin / Internal Data Maintenance

What you'll need to succeedPrevious experience in a similar role, as well as the following:

Excellent working knowledge of Microsoft 365, including Outlook, Excel and Teams
Experience with Sage (desirable)
Knowledge of international freight/shipping, including experience with customs (desirable)

What you'll get in returnHybrid working model (onsite 2 days per week in Wrexham office) 37.5 hours a week 9am to 5pm Monday to Thursday (half an hour lunch break), 8am to 4pm Friday What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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