Customer Service Specialist

Customer Service Specialist
25,000 - 31,000 per annum (depending on skills and abilities)
Permanent opportunity in Wrexham
Additional benefits:

• 25 - 30 days holiday depending on length of service
• Hybrid working as well as flexible working.
• Progression and personal development opportunities
• Enhanced pension (Employer contributions of 5%)
• Free lunch
• Life insurance (4 times salary)
• Private Health Insurance
• Sports and fitness allowance

The Role
Customer Service Specialist required for a dynamic and progressive organisation who provide first class service to their client base.

Responsibilities of the Customer Service Specialist:

• Managing inbound customer queries, providing exceptional customer service.
• Account managing a wide portfolio of clients via email, phone and video call.
• Consulting with clients, making them aware of the products available to them.
• Developing company product knowledge to discuss with client base.
• Working collaboratively with colleagues and company departments.
• Using help desk software as well as CRM software (Sales force).

The ideal Customer Service Specialist requirements:

• Background in Account Management, business development or customer service.
• Effective relationship builder.
• Customer focused as well as a fantastic communicator.
• A warm, positive, confident professional, adaptable to change and evolving requirements.
• Competent user of Microsoft suites including Excel and PowerPoint as well as have the ability to use CRM software.

Additional skills/job titles: Account Manager, Business Development, Customer Service Advisor, Customer Service Manager, Client Support Specialist, Client Experience Specialist.

Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

To Apply
This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.