Warranty Administrator

Our client a global, leading construction and industrial franchise are actively seeking a Trainee Parts Advisor to join their team.

This is a full time permanent position, based in Wymondham

Core Hours:

42.5 hours per week 8am to 5.30pm with 60min unpaid lunch

Essential Skills Knowledge and Experience:

Proven track record of Parts/ Service sales role within the Construction or similar industry
Excellent commercial awareness and customer problem solving
Clean driving licence and good driving record
Ability to follow the Customer's buying decisions and needs
Proven track record of customer service skills for successful outcomes
Proficient Skills using Microsoft Word & Excel

Duties:

Build strong and positive relationships with customer database and face to face
Build and document knowledge about the customer business and technical setup
Feedback any important customer information to the Company
Verification of parts and engineers labour times booked to warranty job cards
Receipt, labelling and safe storage of failed parts returned by service engineers
Submission of warranty claims via JDS and Rev8 computer systems
Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements
Monitoring of live warranty claims
Provide additional (eg: photographs and sublet invoices) information as and when requested
Action Warranty Credits to live claims and pass credit notes to Financial Director
Authorise credits to customer (where applicable)
Maintenance of paid claim archive
Check monthly warranty status report and advise Depot Manager of rejected claims.
Implement action on rejected claims as agreed with Depot Manager
Preparation of warranty claims in readiness for audit
Identify, manage and follow process that ensure maximum claim success
Assist in other service administration as and when required
Holiday cover for any role as and when required
Ensure all claims are genuine and assist where applicable in the warranty audits
Carry out all work practices in line with company health and safety policy.
Meet and exceed customer expectations whilst maintaining profitability.
Any other duties as deemed necessary to fulfil the role

Ideal Knowledge Skills & Experience:

Experience with ADP/ Kerridge Systems
RTC Workshop Management Systems
Ability to communicate efficiently at all levels verbally, in print and on the telephone

Benefits:

Attractive rates of pay and overtime rates
Auto-enrolment pension scheme
22 days paid holiday + bank holidays + 1 day for every 5 years completed service
Company uniform
Free staff parking
Rest area at depot
Online training programmes for all roles, career paths for progression
Additional training programmes for employee career advancement
Life assurance policy (4 x basic salary)
Private medical health (contributory)
Chiropractor private medical treatment scheme/ occupational health
Employee assistance programme
Employee discounts on merchandise
O2 Employee Benefits

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd