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We are currently seeking an interim Credit Controller to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment.
The position is based in Ransomes Dock, Battersea, London. This is a full-time temporary role for 3 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 40,700 per annum, pro rata, depending upon experience.
The role currently offers hybrid working of 1 day onsite and 4 days from home, subject to adjustment based on business requirements. Day one will be onsite.
MAIN JOB PURPOSE:
Responsibility for credit control for customers' accounts which will include direct interaction with customers applying payments, resolving payment issues and cash allocation.
JOB SUMMARY
- Customer Account Management: Handle credit control for customer accounts, including direct communication with customers to apply payments, address payment issues, and manage cash allocation.
- Debt Collection: Actively pursue outstanding payments through phone calls, emails, and written correspondence.
- Account Manager Support: Collaborate with Account Managers to communicate outstanding balances and overdue payments to customers.
- Debt Management: Ensure that the debt mix remains at 90% or above.
- Order Management: Review customer accounts to determine whether orders should be released or held.
- Customer Support: Address and resolve customer queries promptly.
- Invoice Management: Regularly upload invoices on various vendor platforms and use these platforms to access relevant information and handle disputes (e.g., remittances, chargeback reports, trade term invoices).
- Invoice and Credit Note Processing: Coordinate the preparation and distribution of invoices and credit notes as authorized by the Credit Manager, ensuring they are issued within two working days after the month-end.
- Credit Assessment: Evaluate the creditworthiness of both new and existing customer accounts.
- Payment Issue Resolution: Identify and resolve payment issues raised by customers, determining the best course of action.
- Legal Action Preparation: Prepare legal notices and County Court summonses for non-paying customers, while maintaining a legal file.
- Cash Allocation: Allocate received funds into all bank accounts using online bank statements and secure any missing remittances for accurate allocations.
- Collaboration: Address queries from various teams related to cash uploads or allocations.
KEY REQUIREMENTS
- Relevant Experience: Previous experience in a credit control role is essential.
- Industry Background: Experience in FMCG, manufacturing, or retail sectors preferable, e-commerce experience beneficial.
- Advanced Excel Skills: Proficiency in Excel, particularly with v-lookups, pivot tables, and other advanced features.
- Team-Oriented: A proactive team player with strong collaboration skills.
- System Proficiency: Familiarity with Oracle Cloud/Fusion is advantageous but not required; must be quick to learn new systems.
