Customer Service and Sales Executive

At our company, we value our employees and believe in providing a supportive and inclusive work environment. We offer a fantastic benefits package to ensure your success and well-being, including:

• Competitive Salary & Bonus - £25,000 basic with OTE of £30,000
• Hybrid Working - Enjoy flexibility with a mix of home and office-based work
• 25 Days Holiday - Plus bank holidays for a great work-life balance
• Casual Dress Code - Feel comfortable at work every day
• Clear Career Progression - Structured development opportunities to help you grow
• Free Onsite Parking - Easy and stress-free commuting
• Social Events - Team activities and company events to keep work fun
• Enhanced Maternity & Paternity Pay - Supporting you through life's important moments
• Employee Assistance Programme - Mental health and well-being support when you need it

We are looking for a highly motivated and customer-focused individual to join our dynamic team in Manchester as a Customer Service & Sales Executive. In this role, you will be responsible for delivering exceptional service to both new and existing customers, handling inbound and outbound calls, converting new business, and retaining existing clients. Your main focus will be on ensuring a seamless customer journey, resolving queries, and achieving individual and team targets.

• Provide outstanding customer service through both inbound and outbound calls
• Convert new business opportunities and retain existing customers
• Handle customer enquiries, renewals, and complaints in a professional manner
• Sell and cross-sell products to maximise sales opportunities
• Work towards and exceed sales and service KPIs
• Stay up to date with product knowledge and regulatory requirements
• Accurately record customer interactions and maintain compliance standards
• Ensure fair customer treatment by delivering clear and understandable information

Our company is a market-leading business with a reputation for delivering exceptional service. We attribute our success to our passionate and dedicated team, who work together to provide tailored solutions for our customers. We foster a supportive and collaborative culture, where employees are encouraged to grow and develop.

We are seeking a motivated and customer-focused professional with a passion for sales and service.

• Proven experience in a customer-facing call centre role
• Strong sales skills within a regulated environment
• Ability to meet and exceed targets and service level agreements
• Excellent communication and rapport-building skills
• Team player with a proactive and results-driven mindset

• Experience working across multiple brands
• Previous experience within financial services
• Knowledge of insurance policies and industry regulations
• Proficiency in Microsoft Office applications

If you're looking for a rewarding career in a fast-paced, customer-focused environment, we'd love to hear from you! Click Apply Now and take the next step towards joining our fantastic team.