Back to search
Our client is looking for an experienced customer service advisor to join their busy team. If you are available immediately and have previous customer service experience in a contact centre / helpdesk or office-based customer service environment then this could be the role for you.
Duties
- Providing a front-line service for any enquiries from customers via telephone, email or face to face and seeing the process through from start to finish with each query/complaint or enquiry.
- Following up complex customer enquiries to ensure they are resolved
- Carrying out administration tasks required that relate to resolving customer contact.
- Capturing and updating relevant customer information on systems as required.
- Referring to previous calls and logs when handling customer enquiries and/or complaints
Skills and Knowledge
- Previous call centre experience or similar front line service experience.
- Evidence of customer service soft skills including empathy and taking ownership.
- Ability to handle complaints and customer issues
- Ability to adhere to scheduled timescales/rota.
Details
- £14.44 per hour
- Monday to Friday 8.30am – 5.00pm
- 3-month contract
