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Client Account Manager
Location: Yeovil
Our client is a dynamic team of professionals focused on delivering exceptional service and building long-term client relationships. They are looking for a proactive and detail-oriented Client Account Manager to join their growing team.
Job Purpose
As a Client Account Manager, you will be responsible for managing and growing an allocated portfolio of clients, with the goal of increasing sales, enhancing customer satisfaction and contributing to the overall growth of the business. You will work closely with the Sales Director to ensure smooth client interactions and support in achieving business objectives.
Key Responsibilities:
- Provide administrative support to the Sales Director, including email management, diary scheduling and preparing communications.
- Organise meetings, travel arrangements and itineraries as needed.
- Handle client queries professionally via phone, email and in person, ensuring a customer-first approach.
- Assist with processing sales orders and coordinating with suppliers for quotes.
- Prepare and send quotes to clients, following up to ensure successful conversions.
- Maintain accurate records and update the client database within the CRM system.
- Provide product or service information to clients, ensuring high satisfaction levels.
- Track client orders and resolve any issues or queries in a timely manner.
- Support the Sales Director with various administrative tasks, ensuring deadlines are met.
Skills & Competencies:
- A friendly and approachable manner that builds strong client relationships.
- Effective query management and objection handling.
- Knowledge of the sales process and a customer-centric approach.
Attitudinal Requirements:
- A proactive mindset with a focus on meeting and exceeding client expectations.
- Resilience and determination to overcome challenges.
- Ambitious and driven to achieve both personal and company goals.
- Comfortable interacting with colleagues and clients at all levels.
Salary: 35k-40k (Depending on experience)
Hours: Full-time, 8:00am to 5:00pm, Monday to Friday
Benefits:
- 23 days holiday + Bank Holidays
- Free parking
- Pension
- Paid lunch
This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.
