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Client Services Assistant

REYMAS Group
Posted a day ago, valid for 20 days
Location

York, North Yorkshire YO26 7QF, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking a Client Services Assistant in York for a rapidly expanding training business.
  • The ideal candidate should have previous experience in event coordination or client-facing roles, with a focus on welcoming delegates.
  • Key responsibilities include managing delegate arrivals, ensuring smooth operations of the training center, and handling various administrative tasks.
  • The position requires good IT skills, telephone etiquette, and the ability to work both independently and as part of a team.
  • The salary for this role is £24,000, and candidates should have prior experience in a similar position.
We are looking to hire a Client Services Assistant in York for a continuously rapidly expanding successful training business that operates across various markets and sectors. This Client Services role is suited for either someone who has previous experience of dealing with delegates attending events or training courses. The position will see you providing a warm and professional welcome to everyone who arrives at the training centre and being their first point of contact upon arrival. It will then involve ensuring the delegates are directed to the correct area for their training and then any further training centre questions they may have or about the day / week ahead of them. In addition to this you will sometimes be required to ensure the smooth running of the centre from ordering lunches, ensuring all stationary levels are maintained and all other functions of the centre are managed effectively. You will also be involved in a range of general administration duties that are required as part of the role and centre delivery of its training to the people coming onto the courses. Key Responsibilities
  • Manage Direct delegates to their class / advise they sign in on their phone each day in centre
  • Photocopying, scanning, printing of coursework including disclaimer letters
  • Data entry (google docs) various spreadsheets
  • Emailing reports to clients/authorising engineers
  • Registering delegates on City & Guilds
  • Producing attendance or achievement certificates
  • Organising resit exams
  • Booking hotels
  • Ordering lunches on a weekly basis
  • Ordering of stationery and perishables
  • Stocking up classrooms with teas, coffees etc
  • Updating details
  • Dealing with queries
 Experience & Skills Required
  • Previous event co-ordination, co-ordination of onsite delivery of training, receptionist or other client welcoming functions.
  • Good IT and computer skills for data entry and internal and external communication. Experience of dealing with visitors, clients and suppliers.
  • Good telephone and interpersonal skills.
  • Experienced in all round office administration
  • Be a strong team player but with the ability to work on your own initiative.
 What’s on OfferThe company is a family run feel business and you will be joining a friendly, professional, driven company that prides itself on being the best training provider in our industry. A good basic salary with excellent benefits are on offer.Salary:                 £24,000Location:              YorkCompany:            Reymas are partnered with a leading UK based safe systems of work mechanical, electrical and water hygiene training course provider, working with many different industry sectors including FM, NHS, Airports, MOD, Universities & Manufacturing. Diversity & InclusionReymas Group operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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