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The role of the Assistant Park Manager involves working closely with the Deputy and Park Manager to lead, develop, and motivate a team.
Managing the daily operations of the park, ensuring exceptional customer service, and adhering to brand standards and procedures.
Fostering a culture of respect, collaboration, and shared responsibility, and act as a brand ambassador by being commercial, creative, and innovative in shaping the team culture.
The role is paying £28k per annum with attractive benefits.
The working hours are 40hours per week including weekend shifts.
Key Responsibilities:
- Ensure the team upholds the company values.
- Drive the park's financial performance by managing KPIs and using financial and feedback data.
- Maintain high standards of customer engagement, activities, and service.
- Manage cost control, labour, and purchasing efficiency on-site.
- Ensure consistent H&S compliance and pass all audits.
- Ensure consistent F&B compliance and pass all audits.
- Ensure events are well advertised, fully booked, and successfully delivered.
- Be visible and lead on the park floor.
- Ensure smooth, well-run parties that create lasting memories.
- Build strong relationships with peers.
- Stay updated on internal procedures, industry trends, and competitor activity.
Skills
- Minimum of 3 years in a leadership role
- Experience managing financial data and KPIs
- Experience managing and leading large teams
- Event planning and execution experience
- Knowledge of welfare and Equality, Diversity, and Inclusion (EDI) in the workplace
- Strong customer service and engagement skills
- Experience working with Special Educational Needs (SEN) children and customers
- Knowledge of industry Health & Safety standards and compliance
- Tech-savvy
- Proficient in core Microsoft applications
- Background in service-led industries (e.g., hospitality, adventure parks, family leisure entertainment) is desirable
- IOSH qualification is desirable
- First aid qualification is desirable
