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IT Service Desk Manager

In Technology Group Limited
Posted 7 hours ago, valid for 24 days
Location

York, North Yorkshire YO61 2RG

Salary

£40,000 - £48,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role is for an IT Service Desk Manager based in York with a salary of £45,000.
  • The position requires at least 2 years of experience in a management or leadership role within a Service Desk or IT Support setting.
  • Key responsibilities include leading a team of engineers, managing incident queues, and serving as the senior escalation point for complex issues.
  • Candidates should possess strong technical knowledge, familiarity with ITIL processes, and experience in a Managed Service Provider environment is preferred.
  • This role offers a hybrid working model and is being recruited by In Technology Group Ltd as an Employment Agency.

Service Desk Manager - York - £45,000

Role: IT Service Desk Manager

Area: York

Salary: £45,000

Hybrid

We are currently recruiting for a Service Desk Manager for our MSP client.

As the Service Desk Manager, you will be responsible for overseeing the day-to-day operations of our client's Service Desk team, ensuring a high level of customer satisfaction and efficient resolution of IT incidents and service requests.

Key Responsibilities:

  • Lead a team of 1st & 2nd line engineers
  • Manage incident and service request queues, ensuring tickets are handled in accordance with Service Level Agreements (SLAs).
  • Remain hands on as the senior escalation point for complex technical issues or customer concerns.
  • Monitor team performance and conduct regular reviews.
  • Assist in training and onboarding of new team members.

Key Requirements:

  • Proven experience in a Service Desk or IT Support role, with at least 2 years in a management or leadership position.
  • Strong technical knowledge across a range of IT systems, hardware, and software, with the ability to troubleshoot and support a variety of technologies.
  • Experience managing ITIL-based processes (Incident Management, Change Management, etc.) and familiarity with Service Desk software.
  • Strong ITIL Knowledge (Certification Preferred).
  • Experience in a Managed Service Provider environment is preferred

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.