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Customer Sales Manager
Due to expansion and internal promotions, we are recruiting for one of our favourite client partners an established, award-winning and progressive company in York.
A full time, permanent opportunity has become available to work as part of the management team as a Customer Sales Manager.
The purpose of this position is to lead, manage and develop the Sales team to maximise conversion rate of every telephone enquiry whilst providing a world-class level of customer experience at all times.
As the Customer Sales Manager you will be:
- Improving capability and motivation within the team through one to ones, coaching, feedback, development and empowerment.
- Driving a performance and customer focused culture
- Creating and driving a high performing, motivational sales environment, ensuring the team are energised to achieve their targets and deliver a great customer experience. Collaborating with teams across the business to ensure operational excellence and the delivery of an exceptional customer experience.
- Managing and fostering relationships with suppliers and third parties.
- Providing accurate and timely reporting to support stakeholders in making data-driven decisions.
- Embodying and promoting a one team approach across the business and being a part of the on-call team on a rota basis
In addition to the above, the role of Customer Sales Manager also requires you to have the following:
• Proven experience of leading teams to achieve sales targets in a contact centre environment.
• Proven experience of improving the customer experience.
• Driven to achieve sales targets and able to motivate others to achieve.
• A customer-first mentality with the ability to inspire this within their team and across the business.
• A resilient, positive and personable approach.
• A calm and confident approach to problem solving & experience of building strong relationships with suppliers and third parties.
Salary: circa £35K
- Minimum of 30 days holiday which includes the normal bank holidays
- Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back scheme
- Career opportunities & progression
- Life Assurance
- Death in Service benefit of 4 X your basic salary from commencement of service.
- Group Personal Pension Plan
- Extensive Staff Discounts
Interviews: Immediate
travel/tourism/hospitality/sales/conversion/management/one to one/training/contact centre/customer service/Team/permanent/supplier management/coaching/reporting
