Back to search
Location: Yorkshire area (Hybrid Working)Day Rate: £600/dayContract Length: 3 months
The Role:We're seeking a Head of Customer Insight to lead data-driven strategies, turning customer information into actionable plans that boost engagement and revenue. You'll focus on identifying cross-sell and upsell opportunities across retail e-commerce services while leveraging advanced tools and analytics platforms to deliver impactful insights.
Key Responsibilities:
- Analyzing customer behavior and trends using customer data platforms and SCV systems to identify opportunities for growth.
- Developing and implementing cross-sell strategies to maximize customer value across product ranges.
- Driving customer segmentation and profiling to uncover potential areas for revenue generation.
- Partnering with marketing, product, and commercial teams to create targeted, data-backed campaigns.
- Building and optimizing dashboards and reports to provide clear insights to senior stakeholders.
- Ensuring data quality and governance to support effective business decisions.
- Mentoring BI and insights teams to encourage innovation and a data-first mindset across the organization.
Skills & Experience:The successful candidate will bring:
- Strong experience in customer insights or analytics roles within the retail e-commerce industry.
- Advanced knowledge of tools like SQL, Power BI, and Tableau for data analysis and visualization.
- Proven expertise in customer segmentation, profiling, and behavior analysis to support business objectives.
- Experience leveraging SCV platforms to improve customer engagement and retention strategies.
- A track record of creating and implementing cross-sell and upsell strategies to drive business growth.
- Strong leadership and mentoring capabilities to develop teams and enhance collaboration across departments.
- Ability to handle multiple projects effectively in a fast-paced, deadline-driven environment.
Desirable:
- Knowledge of e-commerce trends and customer engagement strategies.
- Experience in subscription-based models or managing online retail platforms.
How to Apply:If you have the experience and skills we're looking for, we'd love to hear from you. Please apply directly or send your CV to to be considered for this opportunity.
