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Customer Experience Lead
We’re excited to recruit for a Customer Experience Lead in a dynamic, hybrid working environment. This role offers an incredible opportunity for a customer service professional to make a meaningful impact while gaining hands-on experience in a supportive and fast-paced setting.
WHAT YOU NEED TO KNOW
- Up to £40,000 dependant on experience
- Full Time - hybrid working available
- Due to location own transport is needed
- Great company with great benefits!
KEY RESPONSIBILITIES
- Lead the Customer Experience team, setting a positive example and motivating team members to deliver exceptional service.
- Accurately process policy amendments and updates, ensuring customer records are current and correct.
- Assist customers with a variety of inquiries, including policy coverage, claims status, and payment information.
- Offer personalised solutions and advice to help customers make informed decisions regarding their policies.
- Adhere to established company guidelines and compliance requirements when handling sensitive customer information.
- Collaborate with team members to meet individual and team performance goals, contributing to overall customer satisfaction.
- Maintain detailed and organized records of customer interactions, inquiries, and transactions.
- Identify opportunities to improve processes and enhance customer experience based on feedback and personal insights.
- Provide guidance and support to team members, fostering a collaborative and customer-focused work environment.
IS THIS ROLE FOR YOU? We’re looking for candidates who:
- Have previous experience in customer service, ideally within a call center environment.
- Experience leading a team.
- Possess strong communication skills, both verbal and written.
- Can work well under pressure and handle challenging situations.
- Are computer literate with knowledge of Microsoft Office and CRM systems.
- Have a positive attitude, are reliable, and are enthusiastic about providing excellent customer service.
BENEFITS
- Hybrid working
- Up to 33 days holiday including BH and long service increase
- Free parking
- Free gym
- Great family benefits
