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Customer Service Administrator
- Annual Salary: £24,000 plus discretionary 10% bonus
- Location: Between York/Selby on a bus route
- Job Type: Full-time
We are currently in an exciting period of growth and are seeking a Customer Service Administrator to join our client. This role involves supporting the Customer Services team in all aspects of office administration to help deliver first-class service. The ideal candidate will be experienced in a busy office environment, possess excellent communication skills, and have a strong desire for self-development.
Day-to-day of the role:
- Accurately and timely process orders.
- Manage inbound and outbound customer calls relating to orders and product queries.
- Perform data input and maintenance to ensure accuracy and efficiency.
- Proactively reach out to manage customer relationships and highlight any additional support needed to maximise customer retention.
- Follow standardised procedures and meet deadlines, including fully documenting all customer complaints and interactions in our CRM system to meet departmental SLAs.
- Liaise with 3rd party partners to ensure timely deliveries.
- Undertake other office duties as and when required.
Required Skills & Qualifications:
- Proven background in Customer Services, ideally within a similar industry.
- Strong interpersonal communication skills, both oral and written.
- Experience in complaint handling.
- Proficient in IT/Office software
- Excellent attention to detail and accuracy.
- Flexibility to meet business needs.
- Self-motivated individual who can work well in a team and adapt to a rapidly changing environment.
Benefits:
- Annual 10% discretionary bonus (based on company and personal targets).
- Pension scheme.
- Private healthcare.
- Free onsite parking.
- 25 days annual leave.
