Customer Service Advisor - great earning potential!

Due to the continued and exciting growth of one of our clients, we are currently recruiting for a Customer Service Advisor for their growing team. This role is based in the York Ring Road.

We are looking for candidates who have a passion for customer service that also have the ability to upsell additional company products and retain existing customers when coming to renew.

Starting salary of £25.5k rising to potentially 27k+ after probation plus monthly uncapped bonus! OTE around £31k+.

Working pattern:

• 5 days a week
• Working either 8am-4pm, 9am-5pm, 10am-6pm or 12pm-8pm which you will know the rota in advance
• Rotating weekends with days off during the week (weekends will be 8 hours between 8-6pm)

Duties and Responsibilities: 

• Provide outstanding customer service to both customers and partners of the business through a variety of contact channels.
• Maximising revenue opportunities through upselling products.
• Calling customers whose payments have failed/cards have expired to gain up to date details.
• Calling clients who have shown interest in the products to follow up on any questions.
• Achieving KPI’s and customer SLAs.
• Completing any necessary administration after calls.
• Completing customer orders both over the phone and electronically.
• Handling the customer service email inbox and responding to customers in a timely manner

Experience required:

• Confident working with multiple contact types, such as telephone, social media, webchat and email.
• Excellent customer service skills
• Upselling experience desirable
• Excellent telephone manner.
• Able to multi-task.
• Drive to achieve KPI’s and SLA’s.
• Possess excellent communication skills, both verbal and written.

Pay and Benefits

• Excellent company ethos and career opportunities 
• Achievable uncapped bonus structure
• 25 days holiday plus bank holidays
• Lunch paid for on certain days
• Free day off on your birthday
• Free onsite parking 
• Free fruit and snacks        
• Great pension scheme
• Cycle to work scheme
• Employee benefits platform