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Customer Service Advisor - Fixed Term Contract
Overview
We are recruiting on behalf of our client for Customer Service Advisors to join a fantastic team in York city centre. This is a great opportunity for immediately available candidates looking for an fixed term contract running until October. This role has a high chance of going permanent for the right candidate.
Details:
- Salary: £24,380
- Contract: Fixed-term, 1st March - October (high chance of perm)
- Hours: Monday - Friday, 9am - 5:30pm
- One full weekend per month (with a day off in lieu)
Benefits:
- 33 days holiday (including bank holidays)
- Lovely modern offices
- Option to buy or sell up to 3 days holiday per year
- Great pension scheme
- Death in Service benefit (4x basic salary)
- Healthcare benefits
- Various discounts
Responsibilities:
- Be the first point of contact for customers requiring support
- Handle inbound and outbound calls to existing customers and respond to email enquiries
- Issue booking confirmations and process web bookings
- Resolve queries and support the administration of holiday cancellations
- Discuss alternative travel options with customers
- Book travel requirements to enhance customer experience
- Arrange visas and carry out mobility checks
Qualifications:
- Proven customer service experience
- Strong passion for delivering an excellent customer experience
- Excellent verbal and written communication skills
- Ability to build strong relationships quickly
- Strong attention to detail and ability to work to tight deadlines
- Interest in travel
- Good time management and prioritisation skills
If you’re looking for a temporary role in York city centre, apply now!
We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
