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Customer Service Advisor

BRIDGE RECRUITMENT
Posted a day ago, valid for a month
Location

York, North Yorkshire YO32 9GZ, England

Salary

£24,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This is a fantastic opportunity for a customer service individual to work in a modern office environment with various benefits including fully paid social nights, onsite parking, and a gym membership contribution.
  • The role of Customer Service Advisor involves handling inbound phone calls and engaging with customers to explain product benefits while delivering high-quality service.
  • Candidates should have previous experience in a telephone-based role and demonstrate strong communication skills, ambition, and resilience in a target-driven setting.
  • The position is Monday to Friday from 9 AM to 5:30 PM, with one Saturday in four from 10 AM to 4 PM, and offers a competitive salary along with an annual bonus and monthly commission.
  • Bridge Recruitment Ltd is acting as an Employment Agency for this role, which requires candidates to be target-driven with a proven track record of achieving results.

Fantastic opportunity for a super customer service individual to work in a modern office offering

  • Fully paid social nights every quarter
  • Onsite parking
  • Gym membership contribution
  • Company pension
  • Friends and Family discount
  • Annual bonus and monthly commission

Monday to Friday 9-5.30 with one Saturday in 4 working 10am to 4pm.

As a Customer Service Advisor you will be responsible for servicing inbound phone calls and engaging with prospective and existing customers by explaining the full benefits of the product range and services. You will also be responsible for delivering a consistently high level of customer service while actively promoting the brand.

Core Tasks for the Customer Service Advisor:-

  • To provide first class customer service.
  • To work proactively in order to maximise brand reputation and sales revenue through effective conversations.
  • Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.
  • Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.
  • Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.
  • Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.

For the Customer Service Advisor role you should have:

  • Great communication and customer service skills with a passion to deliver the best service.
  • Previous experience of working within a telephone based role.
  • Target driven with evidence of achieving results and working to Key Performance Indicators.

Bridge Recruitment Ltd are acting as an Employment Agency.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.