CUSTOMER SERVICE EXECUTIVE

CUSTOMER SERVICE EXECUTIVE

Your role will provide a key line of communication to customers delivering an excellent service and working in a friendly team.

WHAT YOU WILL WANT TO KNOW...

Salary: Up to £24,380

Full-time - Mon-Fri 9-5.30 you will be required to work 1 in every 4 weekends with a day off in lieu for either day. (Sat 9-5 and/ or Sun 10-4)

Initially offered on a 12 months FTC with every chance this could go permanent

Pension scheme

Great location

A SNAPSHOT OF THE CUSTOMER SERVICE EXECUTIVE'S DAY...

• You will be the first point of contact for customers when they require support.
• The role will involve both inbound and outbound calls to existing customers updating them, and responding to email enquiries.
• Responsible for issuing booking confirmations, processing web bookings and resolving queries, along with supporting the administration team.
• You will also be expected to arrange various documents
• General admin support.

Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:

• Proven experience of working in a customer service environment.
• Strong desire and passion to deliver an amazing customer experience.
• Excellent verbal and written communication skills.
• Able to quickly develop strong relationships.
• Able to work to tight deadlines with strong attention to detail and accuracy.
• Able to demonstrate an engaging and enthusiastic interest in travel.
• Creative in solving problems.
• Good time management and prioritisation skills.