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TRAVEL CONSULTANT
York Based
FTC March - September with the potential for a permanent role
The role is full time Monday-Friday 9am-5.30pm, flex of 1 weekend in 4 (Sat & Sun is 9-pm5 and Sunday you can work from home) If you do work a weekend you get a day off in lieu.
Benefits are endless! - 33 days holidayeach year, including bank holidays. There's also the option to buy or sell up to 3 days holiday each calendar year. After passing your three-month probation period, we'll pay up to 10 days' company sick pay(over a rolling 12-month period) to top you up to your full pay. Colleagues are automatically entered into the pension scheme. You can choose the level of contribution of either 4% or 5% and they will match your contribution. From the moment you join, all colleagues are covered by a Death in Service benefit, which is 4 x basic salary. The healthcare benefit is designed to support your health and wellbeing. It provides you with cash benefits and health services, including money back towards optical and dental care, and therapy treatments such as physiotherapy, chiropractic and osteopathy. You'll have access to a 24-hour confidential counselling, advice and information line, cover for private consultations, MRI and CT scans, and much more. Travel Discounts. You'll have access to a rewards platform that offers exclusive discountsand special offers on many well-known brands. If health and fitness is your thing, they’ve also negotiated discount at a local gym.
Why Work for our Client?
Do you enjoy making people happy? Our client’s purpose is to take people on unforgettable holidays, quite often the trip of a lifetime. Hearing that customers have had an amazing time is what makes them most proud. Travel is one of the most enjoyable industries to work in. They make people's dreams come true and their work is focused on some of the most beautiful places in the world. What they do is why it's great to work with them!
What will you be doing in your new role?
The purpose of this position is to deliver a first-rate experience to our client’s customers. They take over 50,000 customers on holiday each year and are fantastically proud of offering high-quality tours, that they know customers love. They care passionately about customers, understand the small touches and attention to detail that make a holiday special, alongside the knowledge and experience to navigate the world by rail.
Your key responsibilities are to:
- Be the first point of contact for customers when they require support before and whilst on tour.
- Answer both inbound and make outbound calls to existing customers and responding to email enquiries. And Issuing booking confirmations.
- Processing web bookings.
- Resolving queries.
- Supporting the administration of holiday cancellations.
- Discussing other available options with customers.
- Booking UK rail and hotel requirements to enhance the customers’ experience.
- Arranging visas. Carrying out mobility checks to ensure customers’ mobility expectations are met.
The characteristics and experience required to be successful are:
· You should want to be the best
· Have the attitude and energy to help our client achieve their goals.
- Proven experience of working in a customer service environment.
- Strong desire and passion to deliver an amazing customer experience.
- Excellent verbal and written communication skills.
- Able to quickly develop strong relationships.
- Able to work to tight deadlines with strong attention to datil and accuracy.
- Able to demonstrate an engaging and enthusiastic interest in travel.
- Creative in solving problems.
- Good time management and prioritisation skills.
- Flexibility in handling different tasks and activities and supporting other teams when required.
Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed.
Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.
