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1st Line Engineer - York - £25K
My industry leading client is seeking a 1st Line Engineer to join a busy Service Desk. The Engineer will be responsible for ensuring users are kept updated & deliver a high level of support & customer service.
Key Responsibilities:
- Responsible for providing excellent customer service and supporting a combination of internal IT systems & issues at remote locations.
- First point of call for colleagues across the business, diagnosing and assisting them with their issues.
- Work as part of a team to resolve incidents and requests within a given SLA.
- Work with our 3rd party support providers to ensure incidents are resolved.
- Liaise with end users to ensure they are kept informed about the progress of their issue.
- Be able to diagnose and resolve common software & hardware issues.
- Work to meet deadlines in an environment where priorities can change quickly.
- Discuss and explain issues with users in a non-technical way where required, to gather the right information to progress their issue
- The role will also require participation in an out-of hours on-call rota.
Person Specification
- Windows operating systems, e.g. 7, 10.
- Experience using/supporting IT Hardware, e.g. Servers, Desktops, Laptops, Printers.
- Use of corporate telephony systems (VoIP).
- Active Directory experience.
- Basic networking experience.
- Thin client and virtualization technologies (VMware, HyperV).
Qualifications/Experience
- Previous 1st line experience.
- Experience in using Microsoft Office 2016/365 (Word, Excel, Outlook).
- Worked with Service Desk solutions.
- Knowledge of ITIL desirable.
1st Line Engineer - York - £25K
