Back to searchDesktop Support Technician
Edwards & Pearce
Posted 7 hours ago, valid for 16 days
York, East Riding of Yorkshire YO434XA, England
£30,000 per annum
Full Time
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Sonic Summary
- Our client in East Yorkshire is seeking a Desktop Support Technician with 3-5 years of relevant experience.
- The role involves maintaining IT policies, troubleshooting customer issues, and preparing hardware for users.
- Candidates should possess strong communication skills and a good working knowledge of MS Windows, as well as an understanding of Windows Server and MS Exchange.
- The position offers a competitive salary, although the exact figure is not disclosed in the job description.
- A full driving license and access to personal transport are required for this role.
THE ROLE:
Duties include:
- Ensuring all IT policy and procedures are maintained.
- Ensuring all records are kept up to date and all issues and their resolutions are noted.
- Execute tests and troubleshoot customer problems.
- Coordinating repairs on equipment.
- Setting up laptops, mobiles and iPad.
- Preparing hardware for users.
- Resolving customer issues.
- Providing solution for client and employee technology.
- Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications.
- Assist with strategic projects.
THE CANDIDATE:
- The successful candidate would ideally have 3-5 years' experience in a similar role.
- Technology knowledge is desirable.
- Strong communication and problem-solving skills when working with customers.
- Work well as a team and support the overall success of the company.
- Good working knowledge of MS Windows - Ideally workplace specific.
- Understanding of Windows Server, MS Exchange and AD (Users and Computers)
- Good working knowledge and support of wireless technologies.
- Experience of mobile device and application management across Microsoft, Apple and Android platforms.
- ITIL Foundation Certified (Desirable)
- Airwatch Mobile Device Management (Desirable)
- Must have full driving license and access to own transport.
THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
