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IT Service Desk Engineer

Reed
Posted 16 days ago, valid for 7 days
Location

York, North Yorkshire YO26 6RB, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of IT Service Desk Engineer is fully remote with a salary range of £25,000 to £28,000.
  • This is a permanent, full-time role with a shift from 2 PM to 10 PM.
  • Candidates should possess 2-10 years of experience in IT service management and support.
  • The role involves providing technical support, managing customer interactions, and ensuring efficient service delivery.
  • Essential skills include knowledge of Active Directory, Office 365, and fundamental troubleshooting techniques.

IT Service Desk Engineer

Location: Fully RemoteSalary: £25-£28k – 2-10pm ShiftType: Permanent/Fulltime

Our client is a global provider of services and a truly outstanding organisation to work for.

The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions.

• Providing colleagues with the tools they need to do their job• Prompt identification, understanding and resolution of issues• Pro-actively working towards issue prevention• Continuous service improvement

As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter.

Principal Accountabilities:

• Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders• Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets• Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement• Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately• Maintain and share knowledge of supported products and services• Maintain an understanding of the company’s organisation and customers of the Service Desk• Adhere to, promote, and support the company’s Information Security policies.

Essential:

• IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• Office 365 / Intune / Endpoint• Fundamental desktop and troubleshooting

To apply, please send an updated CV to

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.