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TECHNICAL SUPPORT ANALYST
UP TO 25,000 + BENEFITS
HYBRID WORKING
OFFICE HQ - Near YORK
Your new role
An Award Winning Organisation who have several "Best Places to Work" accreditations are seeking to add a further 2nd Line Technical Support Analyst to their current team. The company is incredibly proactive about Training and Developing their staff & encourage them to move within the Business - this vacancy has come about due to an internal Promotion. This role would suit someone from a similar Service Desk role and someone who has the desire and ambition to learn, has exceptional problem-solving abilities and can provide outstanding customer service.
What you'll need to succeed
The role requires the following to be delivered on a day-to-day basis:
- Respond to Technical issues - via Phone / email / Deskside
- Troubleshoot skills and resolve issues promptly for customers
- Ability to record detailed documentation of support issues and resolutions.
- Previous experience of an ITSM Tool to log, track and manage tickets.
- ITIL knowledge and understanding
- Knowledge of key vendor products such as VMWare, Microsoft Suite - M365
- Can do attitude and be proactive
- MSP experience would be an advantage.
What you'll get in return
The role offers a Salary of up to 25,000 - the Team works on a 1 in 3 week rota system - with One Week in the Office and two from Home (further details on request). Additional Benefits and support include; 25 Days Holiday + BH's, Pension, a Personal Development Plan with 12 days of specific, tailored Training.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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