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Infrastructure Manager - York (Hybrid)
Currently seeking an Infrastructure Manager to join a busy IT environment to manage a 3rd line Infrastructure team. In order to be considered for this role you will need to possess line management experience and come from a highly technical background.
Duties and Responsibilities
- Working with multiple suppliers to define and design delivery of fully integrated services across a complex configuration of core business services as part of the transformation programme.
- You will have overall responsibility for the management of a team of highly skilled engineers both technically and also by direct management, .
- Ensuring 3rd Line backlog is managed within OLAs and SLAs, stepping in where possible to clear technically challenging tickets.
- Responsible for training & development of the engineers.
- Close day to day working with internal IT Service Delivery, Projects, Technical Delivery & Security teams.
- Managing Infrastructure team weekly reporting.
- Managing/ coordinating operational changes inside/ outside of core hours (dependent on activity).
Skills/ Requirements
- Strong Public cloud - Microsoft Azure and associated bastions, Kubernetes, Application Gateways, Express Routes, and Traffic Managers.
- Strong O365, Teams, Exchange online, PowerShell experience.
- Hands-on experience with writing SQL queries.
- Strong VMware and Hyper-V knowledge (basic build to advanced high availability clustering).
- Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays.
- Good understanding of WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek router, Ubiquiti stack, Wireless Networks (planning/support).
- Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF).
- Knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS.
- In-depth incident management knowledge, understanding of ITSM toolsets.
- Project lifecycle methodologies (cert) such as Prince 2 and Agile IT best practice frameworks.
Infrastructure Manager - York (Hybrid)
