Travel Manager

Location: York City Centre
Job Type: Full-time
Salary: £35,000
Working Hours: Full-time

Do you want to work for one of the best employers in York? Look no further!

We are currently recruiting for a dedicated Travel Manager who will play a key role in managing a dedicated team responsible for arranging travel, ensuring exceptional service delivery, and maintaining compliance with company travel policies. We are looking for a candidate with strong leadership skills, excellent communication abilities, and a keen eye for detail.

Day-to-day of the role:

Lead and motivate a team of Flights & Rail Executives, fostering high performance, professional development, and team engagement.
Build and improve team capability and motivation through one-to-ones, coaching, feedback, development, and empowerment.
Oversee daily Flights & Rail operations, including workflows, technology solutions, and maintaining positive team morale.
Supervise the booking and management of flights and rail tickets to ensure smooth operational processes and a hassle-free customer journey.
Proactively handle travel disruptions, ensuring all customers reach their destinations while maintaining an excellent customer experience.
Build and maintain strong relationships with suppliers to align with brand standards and operational needs.
Liaise with other teams in the business to ensure a seamless tour experience for our internal and external customers.
Participate in the out-of-hours team, providing essential support during non-standard working hours.

Required Skills & Qualifications:

Proven experience in a high volume and fast-paced customer-focused environment with a strong emphasis on customer service.
Ability to work under pressure to meet strict deadlines while exhibiting excellent attention to detail.
Strong organisational skills with the ability to handle multiple tasks, complex schedules, and prioritise effectively to ensure smooth operation.
Leadership & Team Management skills.
Problem-solving and decision-making skills – able to make quick and effective decisions whilst dealing with real-time travel disruption.
Solid experience in a Travel Management role is highly desirable.
Passionate about delivering a great customer experience.
Experience of liaising with suppliers.
High level of resilience and tenacity.

Benefits:

Excellent working location in the city centre with easy public transport links
Employee discounts
33 days holiday inc bank holidays
Buy and sell holiday scheme
Healthcare benefits
Enhanced maternity and paternity leave
Contributory pension scheme

If this sounds like it could be for you, don’t hesitate in applying!