Sr. Associate, Conversion Rate Optimization (CRO) Manager

The Senior Associate, Conversion Rate Optimization (CRO) Manager sits on the Digital Marketing team in either New York, NY or Boston, MA. This CRO lead is responsible for designing and managing the strategic optimization roadmap for our public websites to drive continuous improvement in conversion performance while maintaining a smooth user experience. This role contributes to the success of marketing programs for multiple business segments across a variety of consumer banking and small business product lines. In this role, s/he is responsible for engaging with Marketing Strategy partners and Channel Leads to ensure a deep understanding of and alignment with their strategic objectives and initiatives. S/he is also responsible for maintaining close collaboration with internal and external marketing partners to develop and deliver the marketing plan. The person in this role is responsible for ensuring marketing ROI analysis informs a rigorous testing strategy and strong competitive presence focused on driving conversion optimization. Essential Functions/Responsibility Statements: Leads the development and implementation of a comprehensive results-driven CRO roadmap based on business objectives and digital transformation strategy, to help drive the success of marketing plans across multiple business segments and positively impact the overall brand of the Company. Builds and manages thorough content plan for development and in-market testing on website to support key business needs, capitalize on more significant opportunities aligned to marketing goals, and reduce gaps to increase our competitive advantage. Works closely with internal and external partners to strengthen end-to-end user journey in support of integrated marketing plans, including the measurement and optimization of campaigns across multiple complex business segments. Manages projects, timelines, deliverables, and reporting for all CRO initiatives on our public website platforms. Manages alignment with internal partners and stakeholders on strategy, rollout, and measurement of website CRO initiatives. Coordinates with other Marketing team members, as well as agency partners, in the execution of marketing plans specific to CRO enhancements and testing. Manages overall assessment of insights from web analytics and marketing performance results with internal Analytics partners to formulate program reporting, deliver and disseminate timely executive results summaries, and incorporate into continuous evolution of marketing-driven conversion strategy. Daily monitoring and exploration of results and presenting trends in real-time. Embraces the ever-changing landscape to keep up with evolving website and CRO best practices. Consistently monitors trends in web platforms and analytics tools for appropriate application of that knowledge to increasing conversion efficiency.