Assistant General Manager

The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments: 

• Responsible for the property’s operations in General Manager’s absence; 

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

• Ensure daily inventory is managed to maximize all potential Rooms and Food & Beverage revenue;   

• Participate in development of short and long-term financial and operational plans for the property;   

• Assist the General Manager with development of profit and loss statements, budgets, and financial forecasts;   

• Achieve all guest service standards, constantly seeking ways to improve products and services, as well as increase volumes and profits.  

• Receive and respond to guest complaints in a timely manner;   

• Ensure compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations;  

• Empathize and engage with associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance; 

• Support proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed by Atrium;  

• Manage loss prevention and risk management policies, safety standards and claims reporting.   

• Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests; 

• Continually gaining proficiency in the operation of all departments of the hotel; 

• Support all departments as needed based on business demands; 

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and   

• Any and all other work as required to complete the primary purpose of the position. 

Qualifications:

Required Prior Experience:

2+ years of department head experience in the hospitality industry to include Rooms and/or F&B experience  

Prior direct supervisory experience

Solid understanding of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.  

Required Education:

Bachelor’s degree in hotel management, business, or related field; or equivalent experience.

Required Technology:

Intermediate Microsoft Office Suite

Preferred Technology:

POS/PMS, Workday, Cloud based applications

Physical:

Ability to navigate the property for periods up to four (4) consecutive hours.

Other:

Must be flexible with respect to working days, early mornings, nights, evenings, weekends, and holidays.

Willingness to relocate Preferred