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IT Support Engineer

TRC Talent Solutions
Posted 2 days ago, valid for 6 months
Location

Charlotte, NC 28205, US

Salary

$45,000 - $54,000 per annum

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Contract type

Full Time

Paid Time Off

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Sonic Summary

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  • TRC's client, a leader in healthcare technology, is seeking an IT Support Specialist for a full-time, direct hire position.
  • Candidates should have 3-5+ years of technical support experience and strong skills in hardware, software, and network troubleshooting.
  • The role involves providing desktop support, managing Azure and Microsoft Exchange infrastructure, and creating documentation for support procedures.
  • The position offers a competitive base salary along with bonus opportunities, generous PTO, and comprehensive medical benefits.
  • Remote work is available, but candidates must be able to come onsite when necessary for projects or installations.
TRC’s client is a leader in healthcare technology looking for an IT Support Specialist to join their growing team on a full-time, direct hire basis.
 
RESPONSIBILITIES:
  • Provide first and second tier Desktop Support for the organization.
  • Be a core team member responsible for hardware, software, printer, and phone system support.
  • Provide on-site office support for team members when needed.
  • Work on technology projects as needed.
  • Create documentation for standard support and escalation procedures.
  • Configure and troubleshoot routers and networks.
  • Maintain communication logs and follow up responsibility for support calls.
  • Manage company Azure, Microsoft, Exchange infrastructure and client configurations.
  • Refurbish/upgrade/setup computers for staff or training purposes.

REQUIREMENTS:
  • 3-5+ years previous technical support experience.
  • Possess strong skills in hardware, software, network troubleshooting along with learning, understanding, and supporting new hardware and software.
  • Experience with the Office 365 Suite (Word, Excel, PowerPoint, Outlook, OneNote, Teams)
  • Experience working in a ticketing system.
  • Bachelors, Associate degree or applicable Certifications for desktop support (CompTIA A+, etc.)
  • Ability to work in a remote and onsite team environment, under tight deadlines.

BENEFITS:
  • Direct Hire Opportunity
  • Remote Work Environment (Must be able to come onsite to support office staff during projects or perform installations when necessary)
  • Competitive Base Salary
  • Bonus Opportunities
  • Generous PTO
  • Medical, Dental, and Vision Benefits
  • 401k with Company Matching
  • Career Development and Growth Opportunities
  • Job Stability / Security

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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By clicking above, you consent to your information being processed by Appcast and transmitted to the employer. See our Privacy Policy and Job Seeker Terms of Use.