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  3. Claims Member Preferred Repairs Operations Manager

Claims Member Preferred Repairs Operations Manager

Automobile Club of Southern California
Posted a month ago, valid for a month
Location

Coppell, TX 75019, US

Salary

$72,000 - $86,400 per annum

info
Contract type

Full Time

Paid Time Off
Tuition Reimbursement
Employee Discounts
Wellness Program

Sonic Summary

info
  • The Claims Member Preferred Repairs Operations Manager is responsible for modernizing and operating the Auto Claims direct repair program, focusing on claims accuracy and operational efficiency.
  • Candidates should have a bachelor's degree and 7-9 years of progressively increasing responsibility in areas such as budgetary and financial analysis or operations management, with 4-6 years in a management/supervisory role preferred.
  • The position involves managing key initiatives, overseeing staff, and ensuring compliance with policies and procedures, while also driving business results through standardized operating procedures.
  • The salary for this position is not specified, but it offers remarkable benefits including health coverage, a 401(K) plan with company match, tuition assistance, and employee discounts.
  • The role requires strong communication skills, proficiency in Microsoft Office, and the ability to analyze complex data while working independently within established policies.
Claims Member Preferred Repairs Operations Manager


Job Summary
This position will be responsible for the modernizationĀ and operationĀ of the Auto Claims direct repair program, supporting Claims Accuracy, Service Quality, Operational Efficiency and Employee Engagement . Assists Executive management team in the implementationoflong- andshort-rangeplanning, policies, programsandobjectivesforClaims. Works closelywith Management to developandimplementplans to achievestrategicgoals. Actsas a liaisonbetweenClaimsandotherdepartmentsin support ofoperationalandorganizationalgoalsandobjectives. Thispositionisresponsibleformanaging the day-to-dayandoveralladministrativeprocessesfor the Claimsbusinessunit.



Job Duties

  • Managesallaspectsofkeyinitiativesincludingresearch, scope, requirements, analysis, costs/benefits, communicationmediumsandtrackingofresultsin support ofVice President andClaimsoperations. Initiateandchairmeetings.Ā 

  • Drivesbusinessresultsthroughdevelopment, creation, andimplementationofstandardizedanduniformoperatingprocedures, reportingformats, auditpractices, budgetpolicies, administrativeactivities, operationalfunctions, compensationplans, andbusinessplans. Develops, manages, andanalyzesrevenue/expense, budget, service quality, staffing, andrelatedbusinessunitfunctionsandmakesrecommendationsforgoalobtainmentinallareas. Createandimplementprocesses to ensurecompliancewithin ACE.Ā 

  • Coordinatesprojects, specialassignments, andotherdaily/monthlyactivitieswithotherareasasneeded. Applyadvancedprojectmanagementtechniques, determineappropriateanalyticalapproachesanddevelopprojectplansoutliningcurrentstate, definingobjectivedeliverablesandmeasureofsuccess.Ā 

  • Overseesstaffengagedinbusinessperformanceanalysis, budgeting, ad-hocanalysis, incentivecalculations, andotherstatisticalandresearchprojectsin support of the businessunit. Ensuresdaily, weekly, monthly, quarterly, andannualreportsaredistributedontimeandareaccurate.Ā 

  • Hires, trains, develops, evaluates, andterminatesstaffasnecessary, inaccordancewithcompanypoliciesandfederal/stateregulations, withinputfrom the Human Resources department. Providescoachinganddevelopmentopportunitiesandaddressesperformanceissuesasappropriate.Ā 

  • Reviewsandrecommendsdirectionforallfinancialandcapitalexpendituredecisionsof the businessunit to assessprofitabilityandalignmentwithbusinessobjectives.Ā 

  • Decisionsincludedevelopmentofpoliciesandproceduresandbestpractices. Makesdecisionsinvolvinggoalandresourceallocationwithin the businessunit. Problemsolvingincludes, maximizingofficeperformancein the areasofrevenue, budgetand service goals, aswellasofficeandoragentproductivityissues. Decisionsaregenerallymadeindependently. In the mostcomplexsituations, decisionsareelevated to the executivelevel. Work iscomplexandrequiresbroadunderstandingof the business.Ā 


Qualifications

  • BachelorsEquivalentcombinationofeducationandexperiencePreferredĀ 

  • 7-9yearsProgressivelyincreasingresponsibilityinanareasuchasbudgetaryandfinancialanalysis, businessperformance, operationalexcellence, oroperationsmanagement. RequiredĀ Ā 

  • 4-6years Management/SupervisoryPreferredĀ Ā 

  • Professional verbalandwrittencommunicationskillsrequired.Ā Ā 

  • Proficiencyin Microsoft Office softwareproducts, including Outlook, Word, Excel, PowerPoint and Access required. Additionalcomputersoftwareskillssuch MS Project andPublisherdesired.Ā Ā 

  • General organizationalandtimemanagementskillsrequired, aswellas the ability to multitask. Meetprojectdeadlinesassetbymanagement.Ā Ā 

  • Proveninterpersonalskillsworkingin a team environment, creating a motivationforhighachievement.Ā Ā 

  • Mustbeable to delegateandoverseeprojectsandassignments to otheremployeesasdirected.Ā Ā 

  • Advanced verbalandwrittenskills.Ā Ā 

  • Ability to expresscomplextechnicalconceptsintermsnon-technical people canunderstand.Ā Ā 

  • Ability to interfacewithSenior ManagementĀ Ā 

  • Ability to accuratelycompile, analyzeandprovidereportingforlargequantitiesofcomplexdata.Ā Ā 

  • KnowledgeofClaims-specificapplicationssuchas MRM Portal, Claims Portal, Business Objects, andTableaupreferred.Ā Ā 

Scope

  • Work isaccomplishedwithoutconsiderabledirection. Exercisesjudgmentinselectingmethods, techniques, andevaluationcriteriainobtainingresults. Exertssignificantlatitudeindeterminingobjectivesofassignment. Takescalculatedriskswithconsultationfrom the expert.Ā Ā 

  • Works oncomplexissueswhereanalysisofsituationsordatarequiresin-depthevaluationofvariablefactors. Constructsandmaypursuealternativepathstowards a solution. Exercisesjudgmentinselectingmethod, techniquesandevaluationcriteriaforobtainingresultsconsistentwithbroadlydefinedpoliciesandpractices. Problem/Task resolutiontimeframe: Inclusiveofshortertimeframes, buttypicallysix to twelvemonthsormore to resolve.Ā 

  • Functionsindependentlywithinbroadscopeofestablisheddepartmentalpolicies/practices; generallyrefersspecificproblems to supervisoronlywhereclarificationofdepartmentaloperatingpolicies/proceduresmayberequired.Ā 

  • Thispositionmanages/supervises people 20+ 11-49Ā Ā 

  • Erroneousdecisionsorrecommendationswouldnormallyresultin the inability to reachcrucialorganizationalobjectivesandmayhaveprolongedeffect, aswellasresultin the expenditureofsubstantialresources.Ā 

  • Represents the organizationas the primarycontact. Interactswithmanagementandseniorvalue-chainpartnersonmattersrequiringcoordinationacrossorganizationallines. Achievementofobjectivesrequiresability to influenceothersbothinternallyandpotentiallyexternally.Ā 

Remarkable benefits:
ā€¢Ā Ā  Ā Health coverage for medical, dental, vision
ā€¢Ā Ā  Ā 401(K) saving plan with company match AND Pension
ā€¢Ā Ā  Ā Tuition assistance
ā€¢Ā Ā  Ā PTO for community volunteer programs
ā€¢Ā Ā  Ā Wellness program
ā€¢Ā Ā  Ā Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity ā€“ we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.ā€

AAA is an Equal Opportunity Employer

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