Customer Service Representative II

SUMMARY

This is a sales support position responsible for providing direct support to all assigned Sales Consultants and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

FULL TIME ONSITE - Mon - Fri 8:30AM - 5:30PM plus overtime

RESPONSIBILITIES

• Proactively communicate to all parties to exceed internal and external customer’s expectations.
• Able to handle escalated non-management issues
• Respond timely and accurately to all internal and external customer correspondence along with thorough documentation.
• Receives internal and external customer requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information and routes the request to the proper person.
• Demonstrates ownership of internal and external customer requests with follow through, documentation and complete resolution.
• Assists in returns and replacements as needed.
• Analyzes transactions, corrects records, and adjusts errors.
• Provide accurate information regarding pricing and availability of in-stock items.
• Resolves internal and external customer questions related to orders, places orders where opportunity is present.
• Maintains 90% minimum average in customer service and sales area quality assurance reviews.
• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth
• Participate in training support of CSRI where needed.
• Report any system or product inaccuracies timely.
• Manage time effectively, meet personal and goals and work effectively with other members of the distribution team.
• Follow company policies and procedures.
• Performs other all duties as assigned.
• Receive and released PO’s for the OPCo’s
• Run monthly reports for a contract pricing
• Updating and upload monthly pricing for every contract and deal screens

Qualifications:

Education: High School Diploma

Experience: 3 years of related experience

Professional Skills:

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

Anticipated Closed Date:

3/31/2025

The deadline may be extended based on good faith of the business needs. The posting will be updated when the deadline is extended.

#LI-GR1      

#LI-ONSITE