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Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.Â
We’re a technology companybuilding the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data companyhelping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation companyaccelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:Â
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:Â
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company matchÂ
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteerÂ
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and rapid advancementÂ
What We're Looking For:
The Arbitration Specialist will be responsible for triaging new Arbitration cases and gathering information and evidence on the claim to assist Arbitration Specialists in resolution for the buyer and seller.Â
You Will:
Accurately document customer claims & complaints
Work closely with the internal teams to ensure continuity of communication and customer serviceÂ
Maintain communication with customers regarding arbitration status and timingÂ
Arrange vehicle inspections and diagnoses based on complaints and obtain second opinions where necessary.
Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller.
Retain and communicate arbitration policies and be able to advise customers of these policies and of the arbitration process.
Be aware of relevant legislation as it relates to the sale of goods and the motor vehicle dealer's acts of various provinces.
Maintain accurate and complete files on all customer claims, complaints, and resolution details.
Work closely with the Arbitration Specialist and sales team to ensure continuity of communication and customer service.
Perform other duties as assigned by management.
Must Have's:
High School Diploma or equivalent required; Bachelor’s degree preferred.
Experience with dispute resolution or automotive, mechanical, or body shop; auto auction experience preferred
Experience with automobile brands, equipment, mechanics, and structure preferred
Must have a superior dispute resolution orientation.
Strong verbal and written communication skills required.
Effective report writing and composition skills required.
Experience and working knowledge of Google applications including Sheets, Docs, and Gmail.
Strong management and organization skills.
Knowledge of health and safety practices and policies.
The ability to speak French fluently is an asset, but not a requirement, for this position.
