Manager, Customer Supply Chain Solutions

The Manager Customer Supply Chain Solutions (CSCS) is the responsible supply chain professionals dedicated to specific customer market segments (Restaurant, Foodservice Management or Healthcare/Retail/Travel) to develop tailored supply chain strategies and offerings to in order to increase Sysco sales opportunities and profitability with mutual benefit for customers. The Manager CSCS and team will work closely with Customers, Sales, Marketing, Merchandising, and Operations functions and leverage end-to-end distribution network models to develop alternative distribution offerings to customers that combine sources of supply, proprietary items, delivery points to deliver the best supply chain costs. The ability to perform this complex work quickly and accurately is a differentiator for Sysco relative to its traditional and non-traditional competitors. Areas of responsibility include development of distribution strategies for key customer segments, RFP proposal response, inbound and outbound supply chain optimization initiatives, customer KPI monitoring, communication and coordination of customer onboarding and off boarding with operations. The Manager Customer SC Solutions is responsible for internal and external engagement and project management of customer related SC initiatives. Responsibilities include leading projects and deliverables for assigned customer market segment including RFP proposal response, inbound and outbound supply chain optimization initiatives, customer KPI monitoring, communication, coordination of customer onboarding and off boarding with operations and internal and external engagement. Develop assumptions, timelines and targeted deliverables based on customer specific opportunity. Collaborate with CMU sales organization assigned to specific customer vertical. Develop deep understanding of customer needs and translate those into effective supply chain strategies. Manage project priorities, timelines and quality of deliverables from assigned team. Escalate and help resolve issues to meet project timelines. Develop segment specific expertise and applicable strategies in collaboration with sales, operations, merchandise and finance. Responsible for training and development of lesser experienced talent for the team. Collaborate with sales and other departments for successful customer onboarding. Provide thought leadership on proven distribution strategies that achieve higher supply chain performance and deliver value to Sysco and customers alike. Incorporate a holistic view of supply chain in solution development including operating costs, logistics costs, product costs, earned income, physical constraints and service requirements in solution development. Utilize problem solving abilities and fact based methods to identify, define and resolve specific problems of customer supply chains. Clarify and resolve complex business issues by breaking them down into meaningful components to determine root cause, redesigning internal and external business processes as necessary. Communicate with internal and external stakeholders throughout entire process including final customer proposals. Lead development of customer management reporting tools to monitor performance and identify improvement areas. Monitor performance of key customer KPIs and operations KPIs and initiate discussions to improve performance. Other duties may be assigned by department leadership.