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Location: On site in the Raleigh, NC or Charlotte, NC.
Summary:
The Mortgage Market Manager is responsible for the effective support, execution and direct implementation of established mortgage lending objectives, policies, and practice. This Market Manager will cover the North Carolina area.
Essential Duties and Responsibilities:
- Develops, updates, and maintains a recruiting plan for assigned Market/Region and leads efforts to obtain best-in class talent for respective positions.
- In coordination with designed Mortgage Trainers, develops, updates and maintains an effective training plan including evaluation tactics, development plans and reporting metrics to measure success of all respective associates.
- Ensure that appropriate staffing levels are maintained at all times to provide high quality customer service levels.
- Regularly monitor the efficiencies of production standards.
- Ensure that regulatory compliance standards are met.
- Responsible for controlling operation/administrative expenses.
- Responsible for ensuring that all customer service problems are resolved.
- Responsible for developing community involvement activities and encouraging broad participation.
- Performs all other duties as assigned.
Supervisory Responsibilities:
- Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organizations policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the new knowledge, skills, and/or abilities requred in this position.
1. Bachelor (4 years college) degree and 2-5 years of experience or equivalent combination of education and experience.
About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
