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Full Time Teller

Santander
Posted a month ago, valid for a day
Location

Reading, MA 01867, US

Salary

$15.62 - $18.75 per hour

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Contract type

Full Time

By applying, a Santander account will be created for you. Santander's Privacy Policy will apply.

Sonic Summary

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  • The position serves as the initial contact for both consumer and business clients, addressing a variety of product and account issues.
  • Responsibilities include processing transactions, logging requests, and escalating more complex problems to the appropriate teams.
  • Candidates are expected to have a high school diploma or equivalent, with 0+ years of cash handling experience in a retail or banking environment.
  • The role emphasizes exceptional customer service, aiming to minimize wait times and enhance customer relationships through education about bank products.
  • The salary for this position is competitive and commensurate with experience.

Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Sells targeted products/services as part of client-initiated interactions. Responsible for maintaining operational integrity. Essential Functions/Responsibility Statements: • Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel. • Adheres to safe deposit box procedures/ operations and guidelines. • Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services. • Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions. • Provides legendary Customer Service in addition to recognizing referral opportunities. • Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: • H.S Diploma: or equivalent work experience Req Work Experience: • 0+ Years Cash Handling experience in a Retail or Banking environment Req Skills and Abilities: • Superior customer service skills. • General Math skills. • Detail oriented with the ability to function in a fast-paced and changing environment. • Excellent communication skills with ability to be concise, clear, and consistent manner. • Ability to effectively ask questions and identify needs to enhance the customer relationship.




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By applying, a Santander account will be created for you. Santander's Privacy Policy will apply.