Provider Utilization Coordinator Spec

Are you a strategic minded individual with a strong ability to plan, think critically and collaborate effectively? Do you have scheduling experience with a proven background in system logistics, customer service and/or healthcare?

 We are seeking a Provider Utilization Coordinator Spec to join and support our Mobile Clinic Operations.

At Leidos QTC Health Services, the nation’s largest provider of disability and occupational health examination services, we are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.

What part would you play in this role?

As the Provider Utilization Coordinator in Mobile Clinic Operations, your role involves facilitating effective communication between IPA providers and the operations team. You’ll proactively resolve scheduling challenges and keep leadership updated on key trends. You'll also manage and update provider schedules to avoid gaps and overbooking, collaborate with the regional utilization manager, and utilize various electronic tools to improve resource management and reduce missed appointments

In this rewarding role, you will:

• Consistent and effective communication with IPA providers and operations
• Ability to effectively utilize reports and tools to communicate IPA provider schedules to the providers and to communicate and escalate information and trends to VAO
• Proactively communicate issues/concerns with IPA provider schedules proactively to VAO leadership teams as necessary
• Ability to coordinate with regional utilization manager (RUM) on IPA utilization issues
• Responsible for building and adjusting provider’s schedules
• Constantly evaluates the utilization of dedicated IPA providers
• Prevention of gaps and overbooking in provider’s electronic schedules
• Time slot capitalization which includes communication with operations scheduling staff
• Effective management of electronic confirmation systems (i.e.eMessenger, Pega communicator, ACD) in order to minimize no show rates
• Efficiently utilizes electronic tools and workflows in order to manage resources such as: ECW, UCM, eProcess and other tools as necessary
• Ability to prioritize operations and provider’s requests when and if necessary
• Any other duties as assigned

You must have:

• A High School Diploma or GED required
• 1 to 5 years of experience in a high volume healthcare setting with daily utilization of electronic scheduling software
• Proficiency in relevant computer applications (i.e. MS Outlook, Electronic Scheduling software) with an ability to learn new software quickly.
• An ability to follow and adhere to standardized process workflow on a daily basis
• An ability to communicate effectively with providers of all specialties
• Excellent data entry and typing skills
• An ablility to work various shifts and hours to cover multiple times zones
• Strong knowledge of administrative and clerical processes
• Experience utilizing EMR or case management software a plus
• An ability to successfully pass a National Agency Check with Inquiries (NACI) background investigation 

Typical Day:

• Environment: This is a true, Healthcare administration role. While working onsite you'll be working in an open office layout, with cubicles side to side.
• Schedule: Mon – Friday ONSITE: 8:00am – 4:30pm CST at our headquarters in San Antonio TX located at 4538 Centerview Dr. Ste 200 San Antonio, TX 78228,
  
  

Pay

Level 1: (1 years of experience) $19.31- $21.34

Level 2: (2-3 years of experience) $21.77- $24.06

Level 3: (3- 5 years of experience)  $22.49- $24.86

with 6% Quarterly Bonus Eligibility

Benefits

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent. Benefits start on DAY 1 of employment with us: You can check them out in detail on our careers page here: https://www.qtcm.com/careers/summary-eoc/ 

Here are some Highlights of our benefit package: 

• Medical- Great Low Cost PPO and HMO options through Anthem BCBS and Kaiser
• Dental: Super LOW cost for high and low ppo plans
• Vision: Free for the employee!
• 401K: 6% match with 100% vestment on day one.
• Tuition reimbursement up to $5250 a year that can also be applied to active student loans -
• 4 weeks PAID parental leave that you qualify for after 30 days.
• Free life insurance with automatic approval.
• Volunteer Benefits: Pet Insurance, Theft Protection, Legal Coverage
• Generous paid time off (minimum of 14 days/year), as well as 10 paid holidays
• An inclusive and ethical work place

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)