Automotive Services Specialist

What You’ll Do: 

• Performing onsite inspections and evaluations of AAR facilities to ensure compliance with Club Standards and Criteria. 

• Working with facility owners and managers on proper repair procedures and documentation requirements for Club members. 

• Collecting past due annual fees owed by AAR facilities. 

• Investigating and resolving issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs, and authorization. 

• Identifying and contracting prospective facilities in accordance with Club Standards and Criteria. 

• Networking to develop and maintain industry relationships. 

• Providing automotive consultation to Club members, AAR facilities, and other Club departments. 

• Monitoring facility program compliance and addressing any outstanding issues. 

• Training Club employees on the importance of AAR referrals and proper use of club technology for referrals. 

• Collaborating with facility management on marketing and co-branding of facilities. 

• Assisting with other duties and responsibilities as assigned or required. 

What You’ll Need: 

• 4 year College degree or equivalent work experience (preferred)  

• Minimum 10 years comprehensive, hands-on experience in the automobile repair industry. 

• Automotive Service Excellence (ASE) "Master Automobile Technician" Certification and C1 Automotive Service Consultant required. 

• Familiarity with Mitchell1 and All data estimating and repair software. 

• Proficiency in using Tablet PC/laptop and mobile operating systems and applications, including Microsoft Office. 

• Excellent communication skills, both written and oral. 

Safe Business Driving Requirement 

• Valid Driver License, acceptable Department of Motor Vehicle record, and minimum limits of automobile liability insurance required.