Reconciliation & Billing Associate Analyst - Hybrid

This position supports the EMEA / NAM / LATAM Custody billing processing functions. The person in this role will have direct operational responsibilities for invoice production, accounting, reconciliation and investigations related to the multiple billing markets including the review of key client invoices. This role also includes client queries, investigations, metrics reporting, testing tasks, and assist in leading the team for escalations, process improvements, and risk mitigation. In addition, this person will also be involved with special projects such as internal controls compliance, standard operating procedure writing, software application requirement development and End User Computing development and maintenance. Key Responsibilities: • Invoice production/review for key clients • Respond to requests in a timely manner • Effectively communicate with team members, management, business partners and clients • Develop and document procedures and processes • Analyze reoccurring issues and assist in developing process improvements • Develop and maintain spreadsheets and databases • Process payment and accounting entries • The ability to work within tight deadlines • Compile metrics for weekly & monthly reporting to seniors • Reconcile general ledger accounts and investigate discrepancies • Perform MCA testing for monthly internal compliance requirements • Comply with Citi policies • Act as a back-up team lead for day to day functions and be a point of contact as a subject matter expert • Contribute to change initiatives that improve control and efficiency • Provide backup coverage for team members • Identify, escalate, and mitigate areas of key risk in operational processes • Identify process improvements and lead projects to completion • Perform user acceptance test of new functionalities to implement • Perform quality assurance checks over billing system functionality • Work close with Tech partners in relation to systems implementation relate Billing application