Back to search
Currently searching for Customer Service Representatives for the upcoming 12/9 starting class for our inbound call center based in Tempe, AZ. These are direct-hire, full-time, permanent opportunities.
Â
Details:
Responsibilities:
Qualifications:
Â
Details:
- Compensation: $19-24/hr based on experience
- Schedule: Mon-Fri: 9:15am – 6:00pm with 1 rotating Sat: 6:30am to 12:00pm every 3-4 weeks.
- Hybrid schedule – 3 days in office, 2 days remote
- 6 week paid training
Benefits:
- An outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
Responsibilities:
- Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax)
- Provides first call resolution, fully resolving disputes, and performs root cause analysis
- Researches and resolves customer issues/inquiries via the phone, email and written correspondence
- Promotes products and services with focus on customer satisfaction and retention
- Works to meet individual and team goals for service level agreements on a daily basis
- Collaborates with internal resources to provide solutions to customers
- Responsible for process improvements in daily duties
- Completes other duties and projects as assigned by the supervisor/manager
Qualifications:
- Associate’s degree and/or combination of post secondary education and experience
- 3-4 years of experience in industry, call center environment and/or customer service
- General mortgage banking knowledge
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
