Holt Executive are supporting a global provider of lifesaving and innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking an experienced Sales Service Manager to oversee the customer service department, ensuring high-quality interactions with clients, and driving sales through exceptional service delivery.

This Sales Service Manager opportunity requires expertise in service and customer management, as well as technical and commercial knowledge in the B2B/Enterprise and Satcom industry.

Key Responsibilities for the Sales Service Manager:

Manage and oversee the customer service department, ensuring efficient and effective operations.
Develop and implement strategies to enhance customer experience and drive sales.
Monitor and analyse customer service metrics to identify and implement improvement strategies.
Provide leadership and guidance to the customer service team, fostering a collaborative and positive work environment.
Collaborate with sales and marketing teams to develop and execute customer service initiatives that support sales strategies.
Stay informed about the industry trends and best practices in customer service and sales.

Key Skills & Experience Required by the Sales Service Manager:

Proven experience in service/customer management and driving sales through exceptional service delivery.
Bachelor's degree in business, marketing, or a related field preferred.
Excellent technical and commercial knowledge in the B2B/Enterprise and Satcom industry.
Fluent in English (French or other languages seen as a plus)

If your skills and experience match this Sales Service Manager opportunity, we encourage you to apply by sending your CV to (url removed)

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