Helpdesk Mortgage Advisor

Connections The Recruitment Specialists

Posted 5 hours ago, valid for 15 days

Altrincham, Cheshire WA14 2HX, England

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

Connections The Recruitment Specialists is seeking a proactive Mortgage Helpdesk Advisor for a well-established financial services provider in the UK.
The role involves handling inbound mortgage inquiries, providing expert guidance, and acting as a subject matter expert on mortgage products.
Candidates with experience in financial services are preferred, but full training will be provided for the right individual.
The position offers a competitive salary with structured progression of £500 at key milestones and additional benefits including a 7% employer pension contribution and 27 days of holiday.
Applicants should be passionate about mortgages and customer service, with no specific year of experience required.

Connections The Recruitment Specialists is proud to partner with a well-established financial services provider, offering Mortgage services to customers across the UK. We are looking for a proactive and customer-focused Mortgage Helpdesk Advisor to join their growing team. While experience in financial services would be a distinct advantage, full training is provided for the right candidate.What You’ll Be Doing:

Handling inbound mortgage enquiries, providing expert guidance and support.
Acting as a subject matter expert on mortgage products, ensuring advisers receive accurate and timely information.
Completing fact-finds and offering tailored recommendations to advisers to help meet their clients' needs.
Answering queries about mortgage solutions, highlighting product benefits, and encouraging engagement with services.

Why Apply?

Professional development – opportunity to gain qualifications such as CeMAP, CeRER, CII
Outstanding benefits package, including:
- Life Assurance (8x salary)
- 7% employer pension contribution
- 27 days holiday (+ ability to purchase 4 additional days)
- +1 wellness day & +0.5 celebration day
- Electric Car Leasing Scheme
- Free car parking
- Regular social events and ongoing staff development
Salary progression – structured increases of £500 at key milestones.
Hybrid working – regular WFH days on Tuesdays, Fridays, and bi-weekly Thursdays.

How to Apply: If you're passionate about mortgages and customer service, we’d love to hear from you!Apply now to take the next step in your career.

Apply now in a few quick clicks

Helpdesk Mortgage Advisor

Wholesale Account Handler

Accounts Assistant / Credit Control

Helpdesk Mortgage Advisor