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ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
-Driving Required-
? To be join responsible for the welfare of the staff morale within the restaurant.
? Work with the Restaurant Manager to manage and deliver an effective training and development system for all restaurant staffs to ensure that they meet their required standards and develop in their roles.
? Offer a service through development and using an accurate database of regular guests' needs and to ensure that this information is used effectively in order to meet their particular expectation.
? Responsible for the overall cleanliness and organization of the restaurant and its Back Office eat all times through regular monitoring and training.
? To regularly review service standards and procedures and implement the necessary actions to improve training in line with Forbes and Core Standards
? To provide assistance in conducting formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people.
? To recognize and acknowledge regular guests, their needs/preferences and meet and exceed their expectations.
Leadership Competencies
? Take pride in the hotel and enjoy work to inspire commitment from others
? Influence, lead, empower and motivate employees
? Build collaborative relationships
? Resolve conflict and provide strong communication amongst the team
? Take risks and be innovative
? Gather information, make sense of it and identify problems
? Manage change and accept responsibility
? Strategic planning with a good business perspective
? Results orientated
? Think outside the box
? Take the initiative and take ownership
? View challenges as opportunities to deliver excellence and improve yourself
? Be aware of culture differences around you and be adaptable
Health & Safety
? Comply with all statutory and company health and safety, fire, bomb and security regulations
? Ensure job required certificates are kept up to date
? Joint responsibility for ensuring the Health and Safety folder is kept up to date.
Flexibility
? Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
? You may on occasions be required to adjust your hours of work to cover the hotel needs
QUAIFICATIONS & DESIRABLES
? Previous experience in a similar environment
? Five star hotel experience would be an advantage
? Excellent English spoken and written
? Wine knowledge
? Business acumen
? Operations driven
? Problem resolution handling
? Leadership skills
? Excellent presentation standards
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
