Service Innovation - Customer Operations AssistantLocation: Buckinghamshire/4 times in office per monthOur growing client is looking for a Service Innovation Assistant to join their team. The successful candidate will provide high-quality customer service and administrative support across a range of operational activities. You'll help maintain accurate records, support communication with stakeholders, and ensure smooth delivery of services by following established processes and procedures.Responsibilities:• Deliver excellent customer service through phone, email, web, and post• Maintain accurate records in databases and paper files• Coordinate schedules with assessors and panel members• Ensure timely completion of administrative tasks• Support internal teams with operational and service delivery needs• Archive documentation in line with retention policies• Follow compliance standards including data protection and PCI requirementsSkills and Requirements:• Experience in customer service with strong communication skills• Solid knowledge of service processes and quality standards• Proficiency in Microsoft Office and database systems• Great attention to detail and ability to meet deadlines• Team player with a proactive, solution-focused mindset• Understanding of data protection and compliance best practicesBenefits:• 25 days holiday + Bank Holidays. • Private healthcare and dental cover is available after completion of probationary period. • Pension scheme. • Life assurance at four times the salary.• Salary sacrifice schemes. • Free parking on site.• One paid volunteering day per year.• Hybrid/flexible working options are available dependent on job roleFS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
Back to searchService Innovation - Customer Operations Assistant - 18 month contract
FS1 Recruitment - Marketing, Digital & Creative Recruitment
Posted 11 days ago, valid for 13 days
Aylesbury, Buckinghamshire HP190FL, England
Full Time
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Sonic Summary
- The role of Service Innovation - Customer Operations Assistant is located in Buckinghamshire, requiring attendance in the office four times a month.
- The successful candidate will provide high-quality customer service and administrative support while maintaining accurate records and ensuring smooth service delivery.
- Candidates should have experience in customer service, strong communication skills, and a solid understanding of service processes and compliance standards.
- The position offers a salary of ÂŁ25,000 to ÂŁ30,000 per year and requires at least 1-2 years of relevant experience.
- Benefits include 25 days of holiday, private healthcare, a pension scheme, and the option for hybrid working.
