Customer Loyalty Advisor

Position: Customer Loyalty Advisor

Location: Aylesbury, Buckinghamshire

Salary:23,000 - 25,000 per annum

Contract Details:Permanent, Full Time

Are you passionate about delivering world-class customer service and eager to contribute to a thriving e-commerce business? We are recruiting on behalf of a leading online healthcare supplier for the position of Customer Loyalty Advisor.

About the Company:
Since their launch in 2011, our client has established themselves as a key player in the healthcare sector, specializing in supplies for GP surgeries and care homes. They are committed to supporting the continuous development of social care and the national health service by providing quality products and solutions.

The Role:
As a Customer Loyalty Advisor, you will play a crucial role in ensuring a seamless and positive experience for customers. You will be responsible for handling customer queries, maintaining communication with suppliers, and keeping the company's website updated with the latest information on products and services.

Key Responsibilities:

• Adhering to company Standard Operating Procedures
• Managing customer inquiries through phone, email, and live chat
• Processing orders and resolving related issues
• Liaising with suppliers to obtain order and product information to ensure customers and the website are kept up-to-date
• Updating website content
• Providing support for the sales team to meet customer requirements
• Proactively contacting customers to provide updates and build relationships

What We Are Looking For:

• A passion for providing exceptional customer service and a genuine interest in helping customers
• A keen interest in e-commerce
• Excellent communication skills
• A positive attitude, helpful manner, and ambition to support a thriving business
• Proficiency in IT, including strong Excel and Word skills
• Confidence and determination
• The ability to handle complaints and difficult situations professionally
• High self-motivation and drive
• The ability to work independently as well as part of a team
• Alignment with the company's values

What We Offer:

• Competitive Salary
• 28 days of holiday, with an additional day for each year of service
• Options to buy and sell holiday post-probation
• Competitive Pension Scheme
• Sick Pay with Increased Service
• Discount Scheme
• Free Parking
• Casual Dress Code
• A young, fun working environment
• Opportunities to innovate and make meaningful contributions