2nd Line Service Desk - Hybrid

Role: 2nd Line Support Consultant

Location: Princess Risborough

Salary: £24,000 - £29,000

Benefits:

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

Our client are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our

Service Desk team based at our Princes Risborough office.

As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across the company to work to resolve incidents.

Responsibilities:

• Provide second line support for schools, deliver outstanding levels of customer service and support.

• Liaise across 2nd/3rd line teams.
• Support and mentor 1st line team by providing guidance and instruction on resolving technical queries.
• Proactive response to ICT emergencies.

Skills/Abilities:

• Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.
• Proactive and motivated approach to customer service.
• Logical and structured problem-solving skills.
• Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.
• Flexible and adaptable
• Friendly and approachable
• Excellent team player
• Able to work independently and good at planning and organizing own time effectively.
• Resolve ICT issues such as:
  • Server failures and system rebuilds
  • System backup and configuration including cloud and onsite
  • Management of Windows domain networks, DHCP, DNS, ADFS
  • Hyper-V configurations and troubleshooting
  • General issues with client devices - laptops, pc's etc.
  • Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google Workspace

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.