Job Title: Claims Manager

Location: Aylesbury

Contract Details: Full time, Permanent

Salary: 33,000 - 40,000 per annum, depending on experience

About Our Client:
Our client is a leading organisation in the property claims sector, renowned for delivering integrated, seamless services that enhance the customer journey. With a strong trading history, they have built a reputation for innovative and highly efficient solutions that save time and money for insurers. Their commitment to customer satisfaction ensures high retention rates and exceptional service delivery.

Responsibilities:

Oversee the day-to-day operations of a team of claims technicians, ensuring optimal performance
Implement strategies to reduce financial leakage on claims
Understand and prioritise workload based on Work In Progress (WIP) demands
Ensure that customer needs and requirements are met effectively
Manage capacity planning and workflow within the Control Centre
Regularly review and enhance current working practises for best outcomes
Lead change initiatives in line with organisational objectives
Conduct performance reviews and provide constructive feedback to team members
Deliver training and coaching to enhance team capabilities
Collaborate with other departments to ensure seamless service delivery
Address low-level complaints and support the resolution of customer issues

Essential:

Proven performance management experience
Solid operational experience within the insurance sector
Strong relationship-building skills
CII Certificate in Insurance qualification
Excellent communication skills with a positive, proactive approach
Strong analytical skills and attention to details
Experience in a leadership role within claims management

How to apply:
If you would like to work for a growing company with ambitious plans for the future - please apply now!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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