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We are recruiting for a proactive Customer Relationship Executive to join this retail customer service team on a 12 month FTC initially however this will more than likely become a permanent role. If you're passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we'd love to hear from you.
Key responsibilities for the Customer Relationship Executive
- Processing customer orders via phone, email, and EDI
- Handling queries related to inventory, pricing, and deliveries while resolving issues promptly
- Managing technical enquiries using electronic parts diagrams as a first level of support before escalation
- Building and maintaining strong relationships with customers and sales teams
- Proactively resolving concerns and keeping customers updated on orders and returns
What We're Looking For:
- Proven experience in customer service and administration
- Strong communication skills
- Attention to detail
- Able to work in a fast paced and demanding environment
- Proficiency in Microsoft Office, SAP would be a beneficial but not essential
- A proactive, solutions focused team player with excellent interpersonal skills
What's In It for You?
As the Customer Relationship Executive, this is a fantastic opportunity to join an innovative market leading, company who prides itself on a positive culture, a strong brand and who offers real progression opportunities. You'll work in bright, modern offices with excellent facilities.
- Salary: Between £25,000 - £26,400
- Hours: 37.5 hours a week (Monday to Friday, 8:30 AM - 5 PM)
- Hybrid working model
- Holidays: 26 days plus bank holidays
- Training: Comprehensive training and onboarding
- Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!
